Category Archives: Communication

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do. We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met. What … Continue reading

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Strengthen Team Communication to Prevent “Missed Understanding”

This week’s article was published by the American Management Association. You can read the full article at this link.  Please share it with your network. Thanks, Alain

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What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to … Continue reading

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How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The end of May is graduation season in North America. That comes with the time-honored traditions of awarding honorary degrees, and having those honorees give commencement day speeches. If you’re interested in ratcheting up your communication skills, it’s also a … Continue reading

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The Crucial Difference Between Leading Big and Leading Small

Dave is a smart guy– when it comes to most things. A Managing Director at a professional services firm, Dave knows his clients, industry, and the business inside and out.  He’s also passionate about wanting to grow the consulting skills … Continue reading

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The Painful Price to Pay for Constant Urgency

When you’re asked, “How’s your week going?”, is your gut response to say: Crazy Busy? If so, you’re not alone. Crazy Busy – constant urgency – has become the new normal. Only there’s one problem.  If everything is urgent, then … Continue reading

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3 Reasons Leaders Should Never Fix Their People

Daniel leads a team of twenty research scientist/leaders. In preparing to work with the team at their annual leadership conference, I spoke to Joanne, one of Daniel’s direct reports.  Joanne brought me up to speed with the team, their group dynamics, … Continue reading

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How To Avoid Missed Understanding With These Three Simple Keys

The Miss Florence Diner, in Florence, Massachusetts is an American landmark. Literally. It’s been open since 1941, and is listed on the National Register of Historic Places. My family’s been going to Miss Flo’s for years.  We have a family … Continue reading

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This One Leadership Skill Will Send Your Credibility Soaring

My twelve year old son, Alexander, just got braces on his teeth. In case you don’t remember or never had them, braces hurt the first few days. A lot. Alexander is a trooper, and knew that the pain in his … Continue reading

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Can This Chess Skill Improve Your Leadership?

Chess is not the easiest game to play. Chess also isn’t the easiest game to teach someone else how to play. I’ve spent the past two weeks trying to teach the fundamentals of chess to my nine year old daughter, … Continue reading

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