Category Archives: Communication

What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to … Continue reading

Posted in Communication, Decision Making, Leadership, Motivation, Performance Improvement | Leave a comment

How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The end of May is graduation season in North America. That comes with the time-honored traditions of awarding honorary degrees, and having those honorees give commencement day speeches. If you’re interested in ratcheting up your communication skills, it’s also a … Continue reading

Posted in Communication, Leadership, Motivation, Trust | Comments Off on How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The Crucial Difference Between Leading Big and Leading Small

Dave is a smart guy– when it comes to most things. A Managing Director at a professional services firm, Dave knows his clients, industry, and the business inside and out.  He’s also passionate about wanting to grow the consulting skills … Continue reading

Posted in Communication, Facilitation, Leadership, Motivation | Comments Off on The Crucial Difference Between Leading Big and Leading Small

The Painful Price to Pay for Constant Urgency

When you’re asked, “How’s your week going?”, is your gut response to say: Crazy Busy? If so, you’re not alone. Crazy Busy – constant urgency – has become the new normal. Only there’s one problem.  If everything is urgent, then … Continue reading

Posted in Change, Communication, Decision Making, Leadership, Performance Improvement | Comments Off on The Painful Price to Pay for Constant Urgency

3 Reasons Leaders Should Never Fix Their People

Daniel leads a team of twenty research scientist/leaders. In preparing to work with the team at their annual leadership conference, I spoke to Joanne, one of Daniel’s direct reports.  Joanne brought me up to speed with the team, their group dynamics, … Continue reading

Posted in Communication, Leadership, Motivation, Performance Improvement | Comments Off on 3 Reasons Leaders Should Never Fix Their People

How To Avoid Missed Understanding With These Three Simple Keys

The Miss Florence Diner, in Florence, Massachusetts is an American landmark. Literally. It’s been open since 1941, and is listed on the National Register of Historic Places. My family’s been going to Miss Flo’s for years.  We have a family … Continue reading

Posted in Communication, Decision Making, Leadership | Comments Off on How To Avoid Missed Understanding With These Three Simple Keys

This One Leadership Skill Will Send Your Credibility Soaring

My twelve year old son, Alexander, just got braces on his teeth. In case you don’t remember or never had them, braces hurt the first few days. A lot. Alexander is a trooper, and knew that the pain in his … Continue reading

Posted in Communication, Customer Service, Leadership, Performance Improvement, Sales/Business Development | Comments Off on This One Leadership Skill Will Send Your Credibility Soaring

Can This Chess Skill Improve Your Leadership?

Chess is not the easiest game to play. Chess also isn’t the easiest game to teach someone else how to play. I’ve spent the past two weeks trying to teach the fundamentals of chess to my nine year old daughter, … Continue reading

Posted in Change, Communication, Decision Making, Innovation, Leadership | Comments Off on Can This Chess Skill Improve Your Leadership?

The Surprising Skill Successful Coaches Share

On Saturday, I got to be a guinea pig in an experiment on leadership, coaching, and motivation. I didn’t plan for this.  It just worked out that way. The laboratory? My local CrossFit gym. The experiment? A group workout, where … Continue reading

Posted in Communication, Decision Making, Leadership, Motivation, Performance Improvement | Comments Off on The Surprising Skill Successful Coaches Share

Four Benefits To Being A Rapid Responder

The Thursday before Halloween, an unusual October storm hit our town in Western Massachusetts. We got about 3 inches of snow. When a storm like this comes through, it’s pretty clear that Mother Nature has a reason that snow generally … Continue reading

Posted in Communication, Customer Service, Leadership | Comments Off on Four Benefits To Being A Rapid Responder