Category Archives: Communication

The Surprising Skill Successful Coaches Share

On Saturday, I got to be a guinea pig in an experiment on leadership, coaching, and motivation. I didn’t plan for this.  It just worked out that way. The laboratory? My local CrossFit gym. The experiment? A group workout, where … Continue reading

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Four Benefits To Being A Rapid Responder

The Thursday before Halloween, an unusual October storm hit our town in Western Massachusetts. We got about 3 inches of snow. When a storm like this comes through, it’s pretty clear that Mother Nature has a reason that snow generally … Continue reading

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The Tragic Cost of Low Trust

It was supposed to go like any other conference call. I dialed in to meet with Meg, Pam, Roger, and Shari – four executives from a biotech organization.  On the back end of a merger, the company had brought me … Continue reading

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Need An Excuse Not To Change Your Culture?

Um, hold on a second, just let me close the door to my office. The conversation was about to get a bit more interesting. I was on the phone with the Jan, the head of Human Resources of a privately … Continue reading

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Why Do Leaders Lack Empathy?

Last Wednesday was a sunny, crisp, beautiful Fall New England morning. That’s when it all went terribly wrong. It was already 8:10 am, and I was hurrying to get Miranda, my nine-year old daughter to school on time. Her school’s … Continue reading

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5 Important Reasons To Avoid Irony and Sarcasm

Morons should kill themselves. When you read that, what’s your reaction? What do you think? How do you feel? What judgments do you make? That first sentence was tweeted, as was this one: Cyclist almost killed my dog this morning. He … Continue reading

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6 Threats Keeping You From Innovating

Innovation:  Creating value by doing something better by doing it a new or different way. That “something better” could be many things: A new product A refined process An improved way to collaborate Innovation doesn’t have to mean a radical change … Continue reading

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Are You in the Top 3% With This Important Business Skill?

In the course of my consulting engagements, I work with hundreds of mid-level and senior leaders a month. Lately, I’ve asked asked many of them the same question: When you make an offer to be of support to a group of … Continue reading

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The Hidden Benefit of Disclosure

I’m not passive-aggressive…I’m just aggressive.   I recognize it’s a problem for the teams that I work with. This was the start of my first leadership coaching session with Renée. Still early in her career but wise beyond her years, … Continue reading

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Three Things To NEVER Do When Asking For Help

96% of executives cite lack of collaboration or ineffective communication as the main source of workplace failures. Why are collaboration and effective communication so vital? It’s because these skills are precisely what’s needed to navigate a volatile work world of … Continue reading

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