Category Archives: Decision Making

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do. We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met. What … Continue reading

Posted in Communication, Customer Service, Decision Making, Leadership, Performance Improvement, Sales/Business Development, Trust | Leave a comment

The Part of Your Brain That Can Make Work A Joy…or a Hell

There’s a small part of your brain called the RAS:  Reticular Activating System. The RAS  is the gateway for nearly all sensory input entering the brain.  The RAS works like a bouncer outside a nightclub.  It decides what information to let … Continue reading

Posted in Change, Decision Making, Leadership, Performance Improvement | Comments Off on The Part of Your Brain That Can Make Work A Joy…or a Hell

What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to … Continue reading

Posted in Communication, Decision Making, Leadership, Motivation, Performance Improvement | Comments Off on What Really Intelligent People Need To Perform At Their Best

Is There A Downside To Being Too Nice As a Manager?

This post was published this past week by the American Management Association. You can click on the link below to read it.  Thanks! Team Leadership: Is There a Downside to Being “Nice” as a Manager?

Posted in Decision Making, Leadership, Management, Performance Improvement | Comments Off on Is There A Downside To Being Too Nice As a Manager?

3 Proven Ways to Boost Your Creativity & Productivity

Have you ever been washing the dishes and you were instantly hit with a flash of inspiration? Or maybe you were taking a shower, or going for a run, or commuting to work, or just about to fall asleep, and … Continue reading

Posted in Decision Making, Innovation, Motivation, Performance Improvement | Comments Off on 3 Proven Ways to Boost Your Creativity & Productivity

3 Ways to Overcome Your HATRED of Administrative Tasks

Mael is concerned.  He doesn’t want to be the latest victim of the Peter Principle:  the phenomenon where people are promoted to their own level of incompetence. An outgoing, gregarious personality, Mael is one of the most popular (and in-demand) … Continue reading

Posted in Decision Making, Management, Motivation, Performance Improvement | Comments Off on 3 Ways to Overcome Your HATRED of Administrative Tasks

Can You Really Hold Others Accountable?

This past Tuesday, I was on a conference call with Mindy, an HR Director for a financial services company.  I asked her what her company’s biggest leadership issues are.  Mindy said, “Our leaders don’t hold their people accountable.” Mindy’s company … Continue reading

Posted in Decision Making, Leadership, Motivation, Performance Improvement | Comments Off on Can You Really Hold Others Accountable?

The Painful Price to Pay for Constant Urgency

When you’re asked, “How’s your week going?”, is your gut response to say: Crazy Busy? If so, you’re not alone. Crazy Busy – constant urgency – has become the new normal. Only there’s one problem.  If everything is urgent, then … Continue reading

Posted in Change, Communication, Decision Making, Leadership, Performance Improvement | Comments Off on The Painful Price to Pay for Constant Urgency

The Hidden Cost That Busy-ness Puts on Business

Simon has a problem. Simon’s been in the insurance business for 25 years.  A senior leader at his company, he’s knowledgeable, caring, and well-liked by his direct reports and colleagues. Simon’s organization is rolling out their own corporate university, and … Continue reading

Posted in Decision Making, Leadership, Performance Improvement | Comments Off on The Hidden Cost That Busy-ness Puts on Business

The Biggest Mistake New Leaders Make

Sarah is the CEO of a Fortune 500 company. Last week, she flew across the country to spend an hour meeting with eighteen of her high potential leaders.  They were all gathered together at a week-long leadership development program together. … Continue reading

Posted in Decision Making, Leadership, Performance Improvement | Comments Off on The Biggest Mistake New Leaders Make