Category Archives: Facilitation

Drill It Down? Or Teach It Up?

  Peter Block, the author of Stewardship, likes to say that the language of business is the language of engineering. That is, it’s not particular human. For example, he talks about how Senior Management wants to drill this mission down … Continue reading

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Hierarchy of Learning Needs

  Anyone who’s taken Psych 101 will recognize the image above. Maslow’s hierarchy of needs.   As a hierarchy, it means we need to satisfy the lower needs before we move on to the higher ones. If the lower needs, once … Continue reading

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The Firehose Technique

  In yesterday’s US mail, I received 6 offers for new credit cards. You’d think the banks, hotels, and airlines making their pitches would do a better job of coordinating their timing with each other. Each offering had its own selling … Continue reading

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Beginnings and Endings

  Happy New Year! A New Year is an obvious time for clean slates, fresh starts, new beginnings. The as-yet blank pages of the calendar shine with potential and possibility. What makes this time of year powerful is the ritual that we … Continue reading

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Lead, Teach, Succeed

It’s been said that the best leaders are terrific teachers. So what do the best teachers do to teach so well? They create an environment where their students want to be there. It’s fun. They make learning active. They draw … Continue reading

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3 Stagecraft Tips from Steve Jobs

  Strategy & Business magazine recently published an article on The Stagecraft of Steve Jobs, CEO of Apple. The article reports how Jobs uses narrative and dramatic techniques to manage his message. Jobs’ techniques can be used by any leader. … Continue reading

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Speak Their Language

When I was working in France last week, 85% of the group were native French speakers. The training was conducted in English. When was the last time you spent all day listening and speaking in your non-native tongue? Not just … Continue reading

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Qualifying

The last two weeks have been filled with coaching and giving feedback to new trainers on their facilitation skills. A piece of feedback that’s come up over and over in these sessions: Qualifying. What do I mean? Discounting and undercutting … Continue reading

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Those Who Teach, Learn

Pardon the pun, but there are a lot of schools of thought when it comes to learning. What’s best for getting people to understand, retain and effectively apply information? Let’s take a look at what doesn’t work. Lectures don’t work. … Continue reading

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Simplify

Business professionals have this need to seem…well, professional. In the quest to come across as smart, a whole new language has been developed:  corporate speak. Why say use when you can say utilize? Why say we don’t have the resource … Continue reading

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