Category Archives: Innovation

Innovation and Pretzels

  As I’ve described in earlier posts, innovation is about making something better by doing it in a new or different way. The something could be anything; the better can be a lot or a little better.   It’s pretty wide … Continue reading

Posted in Innovation, Leadership | Comments Off on Innovation and Pretzels

Simple Just Might Work

  It’s easy to get caught up in the “bigger, better, more” mentality. It’s easy to think our customers think this way too. More bells and whistles don’t necessarily translate into customer satisfaction. The iconic example of this:  Apple. What … Continue reading

Posted in Communication, Customer Service, Decision Making, Innovation | Comments Off on Simple Just Might Work

Fresh Eyes Fuel Change

What do Roger Bannister and a car that gets 285 mpg fuel economy have in common? Fresh Eyes. Bannister is best known as the man who broke the 4 minute mile barrier. On May 6, 1954, Bannister ran a mile … Continue reading

Posted in Change, Decision Making, Innovation, Leadership, Motivation, Performance Improvement | Comments Off on Fresh Eyes Fuel Change

Small Bets Big Payoffs

Innovation is all about creating something new or different. To create something new different, we have to act, newer different. Which means we have to be willing to take a risk. Which means we might fail. Easier said than done. … Continue reading

Posted in Change, Innovation, Performance Improvement | Comments Off on Small Bets Big Payoffs

Five Tips To Improve Teamwork from Pret A Manger

    When you think about employees in the fast food industry, how often do these words come to mind? Loyalty Motivation Engagement Teamwork Collaboration Cheerfulness In a terrific article about the business practices of up and coming fast food … Continue reading

Posted in Communication, Customer Service, Decision Making, Innovation, Leadership, Management, Motivation, Performance Improvement | Comments Off on Five Tips To Improve Teamwork from Pret A Manger

3 Stagecraft Tips from Steve Jobs

  Strategy & Business magazine recently published an article on The Stagecraft of Steve Jobs, CEO of Apple. The article reports how Jobs uses narrative and dramatic techniques to manage his message. Jobs’ techniques can be used by any leader. … Continue reading

Posted in Change, Communication, Facilitation, Innovation, Leadership, Marketing, Performance Improvement | Comments Off on 3 Stagecraft Tips from Steve Jobs

Customer Service the Postal Way

  An article in yesterday’s USA Today reported that the things continue to look bleak for the US Postal Service.   Mail volume continues to plummet.  Increased costs may end Saturday delivery soon; due to budgetary constraints, it’s just a matter of time … Continue reading

Posted in Change, Communication, Customer Service, Decision Making, Innovation, Leadership | Comments Off on Customer Service the Postal Way

Fight for Clear Marketing

  Do you know this man? If not, you may be one of the few left on the planet who don’t. Manny Pacquiao is considered to be, pound for pound, the best boxer in the world.   He’s the first … Continue reading

Posted in Communication, Innovation, Marketing | Comments Off on Fight for Clear Marketing

The Secret Behind Sellouts

Picture this. You own a minor-league baseball team. You play in Dayton, Ohio, a down on its heels, rust belt city. Your fan base (aka customers) are living through the worst economic conditions since the Great Depresssion. How’s business? Well, … Continue reading

Posted in Customer Service, Decision Making, Innovation, Leadership, Performance Improvement | Comments Off on The Secret Behind Sellouts

The New Colorblind Experience

Confession time. I’m colorblind. About 8% of males and .5% of females are colorblind, or, if you prefer, ‘color vision deficient’, so I’m in good company. However, it appears that the rest of you may be joining our ranks soon. … Continue reading

Posted in Communication, Customer Service, Innovation | Comments Off on The New Colorblind Experience