Category Archives: Leadership

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do. We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met. What … Continue reading

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The Part of Your Brain That Can Make Work A Joy…or a Hell

There’s a small part of your brain called the RAS:  Reticular Activating System. The RAS  is the gateway for nearly all sensory input entering the brain.  The RAS works like a bouncer outside a nightclub.  It decides what information to let … Continue reading

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Strengthen Team Communication to Prevent “Missed Understanding”

This week’s article was published by the American Management Association. You can read the full article at this link.  Please share it with your network. Thanks, Alain

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How Empowerment Leads to Engagement

If it were you, which would you most prefer? No choice Someone else’s choice for me My choice The answer is obvious:  In general, we prefer to make our own choices. There’s a freedom that comes from making our own … Continue reading

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What Really Intelligent People Need To Perform At Their Best

Jane has been recently promoted to Senior Manager at a technology firm. When I met Jane, she told me her most pressing problem: I have some really smart people on my team.  While that seems great, they’re really challenging to … Continue reading

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Is There A Downside To Being Too Nice As a Manager?

This post was published this past week by the American Management Association. You can click on the link below to read it.  Thanks! Team Leadership: Is There a Downside to Being “Nice” as a Manager?

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How Toothpaste Will Make You a Better Leader

Not long ago, toothpaste had an identity problem. If you remember, all tubes looked like this: They took up a lot of prime shelf space in the medicine cabinet. They’d only lay flat, unless you put it in a cup. … Continue reading

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How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The end of May is graduation season in North America. That comes with the time-honored traditions of awarding honorary degrees, and having those honorees give commencement day speeches. If you’re interested in ratcheting up your communication skills, it’s also a … Continue reading

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Can You Really Hold Others Accountable?

This past Tuesday, I was on a conference call with Mindy, an HR Director for a financial services company.  I asked her what her company’s biggest leadership issues are.  Mindy said, “Our leaders don’t hold their people accountable.” Mindy’s company … Continue reading

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The Crucial Difference Between Leading Big and Leading Small

Dave is a smart guy– when it comes to most things. A Managing Director at a professional services firm, Dave knows his clients, industry, and the business inside and out.  He’s also passionate about wanting to grow the consulting skills … Continue reading

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