Category Archives: Management

Mission Before Money

Simply put: we don’t build services to make money; we make money to build better services. Mark Zuckerberg, Feb. 1, 2012 You’ve probably heard:  Facebook is going public.  They’ve filed to become a public traded company. In the letter attached … Continue reading

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Drowning in the Details

  While leading a seminar on managing managers in lower Manhattan on Tuesday, I was struck by a theme that shows up frequently in my work: How easy it is to lose sight of the big picture. Let’s face it, no … Continue reading

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What They See Is What They Think

  When a customer enters your place of business, everything they see or don’t see sends a message. A lot has been written about Steve Jobs’ focus on design and simplicity in this past week since his death.   Jobs … Continue reading

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Five Tips To Improve Teamwork from Pret A Manger

    When you think about employees in the fast food industry, how often do these words come to mind? Loyalty Motivation Engagement Teamwork Collaboration Cheerfulness In a terrific article about the business practices of up and coming fast food … Continue reading

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Storytelling with Slegehammer

Tell me and I’ll forget; Show me and I may remember; Involve me and I’ll understand. Chinese Proverb   If you want people to “get it” (whatver it is), what’s the best way to convey your message? A recent article in … Continue reading

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The Right Tools Make the Right Stuff

In 1998, the Gallup organization culminated a giant research project that identified and measured elements of worker engagement most tied to the bottom line–things such as sales growth, productivity and customer loyalty.    They found there’s a clear link between employee engagement and … Continue reading

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It’s 1,2, Infinity Strikes You’re Out

I’ve stepped up into some new leadership territory this Spring. I’m coaching the Padres. Not the San Diego Padres.  The Padres that play in my town’s recreation league on Saturday mornings. It’s kindergarten league. My son is on the team. … Continue reading

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What’s Wrong With this Picture?

Last week, I found myself working in a small town in Wisconsin, about halfway between Milwaukee and Madison. I decided to check out the local supermarket, as I don’t like to eat out at restaurants every night of the week … Continue reading

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Newton Was on to Something

You may want to stand up while you read this post. It turns out that sitting is really bad for you.   The Health issue of the NYTimes Magazine published an article to this effect. Is this a surprise? Think … Continue reading

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Lessons from a Bank Robbery

Willie Sutton, the infamous bank robber, was once asked, “Why do you rob banks?” As legend has it, his response was “Because that’s where the money is!” This past week, in the idyllic college town of Amherst just up the … Continue reading

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