Category Archives: Management

The Best Players Aren’t The Best Coaches

To hit a baseball that’s hurtling at you through space at over 90 miles an hour is quite a skill. To be able to hit that baseball over 400 or more feet is an art. To hit 555 major league … Continue reading

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Managing’s so Eggciting

Probably the most famous sentence that came out of the Gallup organization’s landmark research that was published as their book, First, Break All The Rules, was: People join companies, but leave managers. In other words, your immediate boss has the … Continue reading

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Changing A Culture

I just finished spending three days with a group of 26 factory leaders. Their factory makes cat litter.  You probably don’t give a lot of thought to cat litter, but if you worked here, you would.  It’s an amazingly sophisticated operation. … Continue reading

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The Velocity of Veracity

Honesty is the best policy. You’ve probably heard that since you were a kid. Because it’s something that we learned early on, the unquestioned internalized message behind it may be: “Be honest.  Because it’s the right thing to do.  And … Continue reading

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The Language of Engineering

Many organizations that I work with proclaim “Our people are our greatest resource.” Does that refrain sound familiar? How many actually follow through on that proclamation? Not as many as we’d like. Too many companies treat their people like things.  Interchangeable … Continue reading

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The Tools Are Only As Good As The User

Technology is a good servant but a lousy master. Whether I talk to clients,  colleagues, or friends, there is a common theme that seems to keep coming up lately: people feel chained to their devices. The ability to “turn off” … Continue reading

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Too Much Thinking? Or Too Little?

Some people see the leader as “The Decider”. Trust your gut and go. Others see the leader as “The Thoughtful One.” The one who has the answers and knows what to do. Which is best? Obviously, there’s no one cut … Continue reading

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We Have Nothing to Fear Except Facts Themselves

Business people are a curious study in contrasts. Look at the discipline and rigor of the field of accounting.  We’ve created GAAP:  Generally Accepted Accounting Principles.   This fact-based, scientific approach to the world of financial reporting keeps organizations, pardon … Continue reading

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If You’re Going to Follow the Rules, Make Sure they Make Sense

Compliance without consciousness is not a recipe for award-winning service. There’s a question I often ask when I work with people in organizations.  I ask them, “Why do you do things that way?” I’m (still) always a little bit astonished … Continue reading

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Lessons From The Lab

Research scientists are an interesting bunch. Over the years, I’ve worked with many groups of research scientists, and I learned a thing or two along the way. People from R & D (Research & Development) are treated  very differently, depending … Continue reading

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