Category Archives: Sales/Business Development

3 Easy Ways to Say “I’m Unprofessional”

Do you care what people think about you? Of course you do. We live in an age of easy access to information.  This access gives your customers a multitude of choices as to where to get their needs met. What … Continue reading

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This One Leadership Skill Will Send Your Credibility Soaring

My twelve year old son, Alexander, just got braces on his teeth. In case you don’t remember or never had them, braces hurt the first few days. A lot. Alexander is a trooper, and knew that the pain in his … Continue reading

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Three Big Business Benefits to Being Curious

Do you have to manage more information than ever before? Is change hitting you faster than ever before? Welcome to the two-headed monster of today’s work world. We’re living in an age of complexity—one that shows no signs of going … Continue reading

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How To Get Better Answers With This Simple Technique

It is not the answer that enlightens, but the question. Eugene Ionesco     In a knowledge economy, your ability to create value is in direct proportion to your ability to ask a good question. Let’s be honest: You’re not … Continue reading

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What business are you really in?

I was cutting it too close yet again. I finished a conference call at 4 pm, and was about to dash out the door for a 4:15 massage appointment when the phone rang.  It was one of my clients calling … Continue reading

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One Way Ride to Ridiculous

Some things are so preposterous they deserve to be filed in the “They can’t be serious!” file. But they are. I was attempting to rent a car tonight.  I was on the phone with the one national rent-a-car company that … Continue reading

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By Default or By Design?

    Planning.  Execution. Accountability. These were the themes that ran through my call this afternoon with three executives from a major retail chain. We were talking about their Regional Managers.  These are the people who manage the District Managers who … Continue reading

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Are You Communication Experienced?

    At 6:55 this morning, I was standing on 6th Ave and 39th St. in NYC. It was still pitch black outside.   I was on the corner, hunting for a taxi. Cab after cab passed me, filled up … Continue reading

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Who’s In Charge Here?

  Who should know more about your business- your customers, or you? Who should lead a customer conversation– your customers, or you? I received an pre-authorization letter for a new credit card from a bank that has an office in our town. … Continue reading

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Casual Monday

  Business Casual. It seems pretty obvious what that means, right? It all depends. If you only travel within one circle, you get a sense of what the norm is. However, when your travels take you to different people with … Continue reading

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