Category Archives: Trust

How Mark Zuckerberg, Oprah Winfrey and Theo Epstein Share The Secret To Exceptional Communication

The end of May is graduation season in North America. That comes with the time-honored traditions of awarding honorary degrees, and having those honorees give commencement day speeches. If you’re interested in ratcheting up your communication skills, it’s also a … Continue reading

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7 Easy Ways To Tell If Your Team Is Really A Team

Are you on a team that’s only a team in name only? If so, you’re not alone. This past week, I worked with a Executive Operating Committee (EOC) of a global pharmaceutical organization.  Twenty persons strong, EOC members had flown … Continue reading

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The Tragic Cost of Low Trust

It was supposed to go like any other conference call. I dialed in to meet with Meg, Pam, Roger, and Shari – four executives from a biotech organization.  On the back end of a merger, the company had brought me … Continue reading

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Why Do Leaders Lack Empathy?

Last Wednesday was a sunny, crisp, beautiful Fall New England morning. That’s when it all went terribly wrong. It was already 8:10 am, and I was hurrying to get Miranda, my nine-year old daughter to school on time. Her school’s … Continue reading

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Leadership Factors That Will Make or Break the Great Debate

On Monday night, Hillary Clinton and Donald Trump will have their first presidential debate.  It’s expected to be the most watched debate in U.S. history. For those of us in organizational leadership roles, the debate (no matter what your political … Continue reading

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The Secret to Help Teams Stop Avoiding Conflict

Wendy was in tears.  She was exhausted and completely demoralized. Always a straight- A student, Wendy was feeling the pangs of failure. On this new project team, she felt undervalued and overlooked. The team operated as though she were invisible. … Continue reading

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Three Things To NEVER Do When Asking For Help

96% of executives cite lack of collaboration or ineffective communication as the main source of workplace failures. Why are collaboration and effective communication so vital? It’s because these skills are precisely what’s needed to navigate a volatile work world of … Continue reading

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3 Ways to Nip Negativity Before It Spreads

It was rather refreshing to hear from someone who seemed competent, for a change. 14 short words.  That’s all it took to rile me up. I read the email again. Damn. Roy, a member of the Search Committee seeking a … Continue reading

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A #1 Top Ranked Leader Shares His Secret To Success

What do the best leaders do that the rest of us don’t? I discovered the answer to that question for one top leader this past Tuesday. I was in the executive conference room at the headquarters of a large food-service … Continue reading

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The Unrecognized Benefit of Candor

What was the best thing about 2015? I posed this very question twelve times, on twelve days, to twelve senior executives over the past two months. Now this was no casual, offhand question.  I was speaking with these executives on … Continue reading

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