Category Archives: Trust

What’s Your Leadership Model: Elephant or Ostrich?

If leadership was easy, more people would be great leaders.  Leading is smooth sailing when things are going smoothly.   The real question is: How do you fare under pressure? I was flying from Hartford to Charlotte last week, on … Continue reading

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Hard Truth Can Hurt. And Help.

Last week, I was consulting with an executive team. We were discussing a leader’s competence.  As a leader, the measure of your competence isn’t set by you:  it’s set by the people you lead. Tom, a VP of Operations, shared … Continue reading

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How to Artfully Start a Meeting When You Don’t Start on Time

Has this happened to you? You’re leading a meeting. You’ve got 25 people scheduled to attend.   (For simplicity, let’s assume all of your attendees are meeting in person together.) The meeting is supposed to start at 9 am. It’s pouring … Continue reading

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The Top Tool to Tick Off Your Team

Our social world is governed by unspoken norms. Want to freak someone out? The next time someone says “hello” to you, just ignore them and don’t reply. (Just thinking about doing that probably freaks you out.) As someone who wants to … Continue reading

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The Reason Why “Showing Up Is 80% of Success”

Showing up is a key factor to success…maybe even 80% of it. Did you ever wonder why it’s so important? Success (unless you define success as being a star on your own Reality TV show) is based on your competence. … Continue reading

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The One Question That Changes Everything

    Here’s a radical concept: What if, when you next check in with one of the people you lead, the first question you ask is: “How are you feeling today?” And you really meant it? Enough to wait and … Continue reading

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Cut the Grapevine…Before It Strangles You

  All companies have their organization charts:  you know, those neat little boxes with the connecting lines?  They map out who reports to whom, all perfectly aligned with their hierarchical elevations, neatly stacked to the top of the pyramid.  It’s … Continue reading

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What business are you really in?

I was cutting it too close yet again. I finished a conference call at 4 pm, and was about to dash out the door for a 4:15 massage appointment when the phone rang.  It was one of my clients calling … Continue reading

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Three Lessons In Ascending

  Great leaders help the people they lead to reach heights they’ve never reached before. What better place to live out this metaphor than while climbing? This past weekend, I went with my son, Alexander,  to our local rock climbing … Continue reading

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Brand Poison

    What is a brand? When you buy a Ferrari, you have specific expectations of what you’re getting.   Those expectations are very different from ones you’d have if you chose to buy a Subaru instead, even though they’re … Continue reading

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